The use of automated messaging tools and systems to streamline and personalize communication with guests, from booking inquiries to post-stay follow-ups.
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A welcoming and inclusive environment for LGBTQ+ guests, often signified by explicit statements of inclusivity in listing descriptions.
Outlines the terms and conditions under which a short-term rental agreement can be canceled, including potential penalties or refunds.
Providing communication materials and support in multiple languages to cater to international travelers and enhance their experience.
The percentage of bookings that are canceled by either the host or the guest within a specific timeframe.