A measure of how quickly and effectively a short-term rental host responds to guest inquiries, booking requests, and messages, often influencing booking decisions and overall guest satisfaction.
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Glossary Term: Response Rate
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The average time it takes a host or property manager to respond to inquiries and messages from potential guests on short-term rental platforms.
Implementing clear, concise, and timely communication strategies throughout the guest journey, from booking to checkout, to ensure a positive experience.
Prompt, professional, and helpful communication with guests throughout their stay, from initial inquiry to checkout.
Communicating with guests directly through the messaging systems provided by platforms like Airbnb and VRBO to answer questions and manage bookings.
The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any issues.
A badge displayed on Airbnb profiles indicating that a host consistently responds to inquiries within a short timeframe, typically within an hour.
The practice of maintaining prompt, clear, and helpful communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-up.