The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any issues.
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A Swedish word for “Starfish,” often used metaphorically to describe a highly-rated short-term rental that stands out for its exceptional quality and…
A set of step-by-step instructions compiled to help hosts and their teams perform routine tasks consistently and efficiently.
A short-term rental specifically marketed and booked for holidays or special occasions.
A period of exceptionally high demand and occupancy rates for short-term rentals, often coinciding with major events, holidays, or peak seasons.