The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any issues.
Menu
You may also like
The percentage of time a short-term rental property is occupied by paying guests over a specific period. It is a key metric…
The highest rating that guests can award to a short-term rental property and host, reflecting exceptional service, cleanliness, amenities, communication, and overall…
When a new guest checks in immediately after the previous guest checks out, resulting in no vacancy between reservations.
A legally binding contract between a property owner and a property management company outlining the terms of their business relationship.