The practice of maintaining prompt, clear, and helpful communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-up.
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The average time it takes to clean, prepare, and make a short-term rental property ready for the next guest between bookings.
A tax levied on guests staying in short-term rentals, often collected by the host and remitted to local tax authorities.
A contactless check-in process that allows guests to access a short-term rental property using their smartphones, often through a digital key or…
The practice of contracting specific business processes, such as guest communication, cleaning, or maintenance, to external service providers specializing in short-term rentals.