A strategic gap intentionally left in the booking calendar to accommodate unforeseen circumstances, such as last-minute cancellations or cleaning delays.
Menu
Glossary Term: Guest Experience
485 posts
The exchange of information and interaction between a short-term rental owner/manager and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, and post-stay feedback.
The hiring of trained and insured cleaning services to thoroughly clean and sanitize a short-term rental between guest stays.
A collection of documents, often digital, provided to guests in short-term rentals, containing property information, house rules, local recommendations, and emergency contacts.
Bundling your short-term rental with other services or experiences, like airport transfers, tours, or meals, to create a more attractive offer for guests.
The overall impression and satisfaction that guests have during their stay at a short-term rental, encompassing factors like communication, cleanliness, amenities, and local recommendations.
The practice of sending customized messages or alerts to guests at various stages of their booking journey, from pre-arrival instructions to post-stay feedback requests, to enhance their experience and encourage repeat bookings.
Maintaining and managing outdoor amenities like pools, hot tubs, fire pits, and patios to enhance guest experience and ensure safety.
Designing and furnishing outdoor areas like balconies, patios, and decks to create inviting and functional spaces for guests.
A predefined strategy for communicating with guests during unexpected events that disrupt their stay, such as power outages, internet failures, or natural disasters. This plan outlines how to inform guests, provide updates, and offer solutions to minimize inconvenience.
A detailed list of tasks and procedures for managing a short-term rental, covering areas like guest communication, cleaning, maintenance, and check-in/check-out.
Additional features or services offered to guests beyond the basic necessities, such as a hot tub, fireplace, or bicycle rentals, that can enhance the guest experience and justify higher rates.