A strategic gap intentionally left in the booking calendar to accommodate unforeseen circumstances, such as last-minute cancellations or cleaning delays.
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Glossary Term: Guest Experience
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The exchange of information and interaction between a short-term rental owner/manager and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, and post-stay feedback.
The hiring of trained and insured cleaning services to thoroughly clean and sanitize a short-term rental between guest stays.
A collection of documents, often digital, provided to guests in short-term rentals, containing property information, house rules, local recommendations, and emergency contacts.
Bundling your short-term rental with other services or experiences, like airport transfers, tours, or meals, to create a more attractive offer for guests.
The overall impression and satisfaction that guests have during their stay at a short-term rental, encompassing factors like communication, cleanliness, amenities, and local recommendations.
The practice of sending customized messages or alerts to guests at various stages of their booking journey, from pre-arrival instructions to post-stay feedback requests, to enhance their experience and encourage repeat bookings.
Describes a seamless and integrated guest experience in short-term rentals, where elements like communication, check-in, and local recommendations are effortlessly interwoven.
Proactive communication initiated by a host or property manager to guests, such as pre-arrival instructions, local recommendations, and follow-up messages.
Maintaining and managing outdoor amenities like pools, hot tubs, fire pits, and patios to enhance guest experience and ensure safety.
Designing and furnishing outdoor areas like balconies, patios, and decks to create inviting and functional spaces for guests.
A predefined strategy for communicating with guests during unexpected events that disrupt their stay, such as power outages, internet failures, or natural disasters. This plan outlines how to inform guests, provide updates, and offer solutions to minimize inconvenience.