A collection of documents, often digital, provided to guests in short-term rentals, containing property information, house rules, local recommendations, and emergency contacts.
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The different stages a business process goes through within a short-term rental operation, from design and implementation to monitoring, evaluation, and improvement.
Customized instructions or information provided to guests based on their individual needs, preferences, or special requests.
A record of all interactions and communications with guests, including inquiries, booking confirmations, and issue resolutions.