The ability for hosts to schedule automated messages to guests at specific times, such as check-in instructions, local recommendations, or checkout reminders.
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Glossary Term: Guest Communication
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Promptly following up with potential guests after an inquiry or booking request to answer questions, confirm details, and secure the reservation.
Creating a comprehensive Frequently Asked Questions (FAQ) section on the listing page or in the house manual to provide quick answers to common guest inquiries.
All the tasks and processes involved in managing a short-term rental after a guest has made a booking. This includes guest communication, check-in and check-out procedures, cleaning and maintenance, and handling guest issues.
Specialized software designed to help hosts and property managers automate and streamline tasks related to short-term rental management, such as listing management, booking calendars, guest communication, and financial reporting.
Initiating communication with guests before, during, and after their stay to provide helpful information, address any concerns, and enhance their overall experience.
Utilizing the Python programming language to automate tasks related to short-term rental management, such as pricing optimization, guest communication, and data analysis.
Over-reliance on automation in STR management, without considering the nuances of guest communication or potential technical glitches, can lead to impersonal guest experiences or operational hiccups.
A dedicated area on listing platforms where potential guests can ask hosts specific questions about the property or their stay.
Indicates that a short-term rental property is managed by a professional property management company, responsible for handling bookings, cleaning, and guest communication.
Real-time alerts sent to mobile devices, often used by Airbnb and VRBO to notify hosts of booking requests, guest inquiries, and other important updates.
Slang for informal communication between hosts and guests, typically regarding booking details, local recommendations, or addressing guest inquiries.