The process of efficiently handling multiple guest inquiries, booking requests, and messages to ensure timely responses and a positive guest experience.
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Glossary Term: Guest Communication
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An automated email sent to guests at a specific time or trigger point during their booking journey, such as a pre-arrival message with check-in instructions or a post-stay review request.
The ability for hosts to schedule automated messages to guests at specific times, such as check-in instructions, local recommendations, or checkout reminders.
All the tasks and processes involved in managing a short-term rental after a guest has made a booking. This includes guest communication, check-in and check-out procedures, cleaning and maintenance, and handling guest issues.
Specialized software designed to help hosts and property managers automate and streamline tasks related to short-term rental management, such as listing management, booking calendars, guest communication, and financial reporting.
Initiating communication with guests before, during, and after their stay to provide helpful information, address any concerns, and enhance their overall experience.
Utilizing the Python programming language to automate tasks related to short-term rental management, such as pricing optimization, guest communication, and data analysis.
Over-reliance on automation in STR management, without considering the nuances of guest communication or potential technical glitches, can lead to impersonal guest experiences or operational hiccups.
A dedicated area on listing platforms where potential guests can ask hosts specific questions about the property or their stay.
Indicates that a short-term rental property is managed by a professional property management company, responsible for handling bookings, cleaning, and guest communication.
Communicating with guests directly through the messaging systems provided by platforms like Airbnb and VRBO to answer questions and manage bookings.
A style of short-term rental management that emphasizes direct communication and transparency with guests, inspired by the open-air assembly space of ancient Athens.