A metric used to measure guest satisfaction and loyalty by asking guests how likely they are to recommend a short-term rental to others.
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Glossary Term: Customer Loyalty
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Strategies and tools used to manage interactions with guests, from initial inquiry to post-stay follow-up, aiming to build loyalty and positive relationships.
Strategies for encouraging past guests to refer new customers to short-term rental properties, often through discounts, rewards, or exclusive perks.
Strategies and efforts to create memorable and engaging experiences for guests during their stay, fostering positive reviews and repeat bookings.
A measure of guest satisfaction and loyalty, typically obtained through surveys asking guests how likely they are to recommend a short-term rental property to others.
A plan for maintaining regular and engaging communication with past, present, and potential guests throughout the year to build relationships and encourage repeat bookings.
Strategies and initiatives implemented by short-term rental hosts or property managers to encourage repeat bookings and foster loyalty among satisfied guests.