The regular exchange of information between hosts and guests throughout a weekly booking period, covering topics like check-in instructions, local recommendations, and addressing any guest inquiries.
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Glossary Term: Communication Channels
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Understanding and adapting to guests’ preferred communication channels and frequency, whether it’s through messaging apps, email, or phone calls, while respecting their boundaries.
Different communication channels used in short-term rental management, including in-app messaging, email, SMS, and phone calls.
The process of improving the ease and efficiency with which guests can navigate and interact with your short-term rental listing, booking process, and communication channels.
Maintaining clear and timely communication with guests throughout their stay, from pre-arrival instructions to addressing any questions or concerns.
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email platforms.
Establishing clear and accessible communication channels (e.g., messaging platforms, phone calls) for guests to reach the host or property manager.
A guest service strategy that offers consistent and integrated support across all communication channels, ensuring guests receive prompt assistance throughout their stay.
Providing guests with a dedicated non-emergency contact number for any questions or assistance they may need during their stay, ensuring a smooth and enjoyable experience.
The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing concerns, and requesting feedback.
The ongoing interaction between hosts and guests throughout the booking process, stay, and post-stay period, facilitated through various platforms and channels.
The ongoing interaction between hosts and guests before, during, and after a booking, including inquiries, booking confirmations, check-in instructions, and feedback.