Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email platforms.
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A broader term encompassing various forms of renting out one’s primary residence or a portion of it for short periods, often facilitated…
A marketing strategy focused on creating and distributing valuable and relevant content to attract and engage potential guests.
A hypothetical feature, referencing Salesforce’s Einstein AI, that analyzes guest data to suggest personalized recommendations for optimizing property listings, pricing, and amenities.
A method of check-in that allows guests to access the property without physically meeting the host or a property manager, typically through…