Proactive communication initiated by a host or property manager to guests, such as pre-arrival instructions, local recommendations, and follow-up messages.
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Partnering with a local florist to provide fresh flower arrangements for the property, enhancing the guest experience and adding a touch of…
Digital systems used to manage guest check-ins, communications, and other operational tasks typically handled by a front desk in traditional hotels.
Short for “Short-Term Vacation Rental Platform,” it refers to online marketplaces like Airbnb and VRBO that connect property owners with travelers seeking…
Guest reviews received by a host after reaching a certain number of bookings or achieving a specific milestone on a short-term rental…