The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
You may also like
The process of improving the visibility and ranking of a short-term rental listing in search results on platforms like Airbnb and VRBO…
Bed linens, towels, washcloths, and other similar items provided by the host for guests’ use during their stay.
A measure of how quickly and effectively a host communicates with and responds to inquiries and requests from potential and current guests.
Going above and beyond what guests anticipate from a short-term rental, often leading to positive reviews and repeat bookings.