A fictional term referring to prompt, proactive, and personalized communication with guests throughout their stay, ensuring a positive and well-supported experience.
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The state agency responsible for collecting lodging taxes from short-term rental operators in Ohio.
Expenses associated with providing essential amenities and consumables for guests, such as toiletries, linens, cleaning supplies, and welcome gifts.
A property designed to accommodate guests with disabilities, featuring amenities like ramps, grab bars, widened doorways, and adapted bathrooms.
The percentage of website visitors or potential guests who take a desired action, such as making a booking or submitting an inquiry.