A fictional term referring to prompt, proactive, and personalized communication with guests throughout their stay, ensuring a positive and well-supported experience.
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A reduced nightly rate offered to guests who book a longer stay, typically for a week or more.
Personalizing a guest’s stay by providing amenities, recommendations, or services based on their specific needs, preferences, or interests.
Regular upkeep and repairs required to keep a short-term rental property in good condition, typically performed on an annual basis.
A detailed document outlining the specific cleaning tasks and standards required for a short-term rental between property owners and cleaning services.