A metric used to measure the percentage of recurring revenue retained from existing customers over a specific period, excluding new customer revenue. In the short-term rental industry, NDR helps hosts and property managers understand their ability to retain guests and generate repeat bookings.
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The tone, clarity, and effectiveness of a host’s communication with guests, fostering positive interactions and addressing inquiries professionally and promptly.
Implementing enhanced screening procedures for guests booking extended stays to mitigate risks associated with longer-term occupancy.
The process of gathering and analyzing data about the short-term rental market, including competitor analysis, pricing trends, and guest preferences.