Utilizing Zendesk, a customer service platform, to manage guest inquiries, automate responses, and resolve issues efficiently for a seamless guest experience.
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The process of effectively communicating with guests throughout their stay, from booking to checkout, including inquiries, confirmations, and support.
A standardized label indicating the energy efficiency of appliances, relevant for hosts demonstrating their commitment to sustainability and potentially attracting eco-conscious guests.
The incorporation of smart home devices and automation technologies into short-term rentals to enhance guest comfort, convenience, and security.
A cloud-based property management system specifically designed for hotels, sometimes used by larger short-term rental operators for its robust features and integrations.