Utilizing Zendesk, a customer service platform, to manage guest inquiries, automate responses, and resolve issues efficiently for a seamless guest experience.
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Additional features and services offered to guests beyond the basic necessities of a short-term rental, such as a hot tub, bicycles, or…
A short-term rental experience that feels genuine and true to the local culture or the property’s unique character, often incorporating local design…
Guidelines for professional and respectful communication between hosts, guests, and other stakeholders in the short-term rental industry.
A physical or digital collection of information provided to guests upon arrival, containing details about the property, house rules, local recommendations, and…