Utilizing Zendesk, a customer service platform, to manage guest inquiries, automate responses, and resolve issues efficiently for a seamless guest experience.
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The ability to hire temporary staff as needed to assist with short-term rental operations, such as cleaning, maintenance, or guest services.
A metric used to measure customer loyalty and satisfaction, calculated by asking guests how likely they are to recommend the rental property…
The designated time in the afternoon when guests are typically allowed to check into a short-term rental property. This time frame allows…
The daylight saving time observed in most of Europe, relevant for hosts communicating check-in/check-out times accurately to guests arriving from different time…