Utilizing Zendesk, a customer service platform, to manage guest inquiries, automate responses, and resolve issues efficiently for a seamless guest experience.
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The process of vetting potential guests before confirming bookings, using background checks, reviews, and communication to minimize risks.
The broader sector encompassing businesses that provide lodging, food and beverage, and other services to travelers, including short-term rentals.
A comprehensive list used by hosts or property managers to ensure a short-term rental is clean, safe, and well-maintained before guest arrival…
A software solution that allows hosts to schedule and automate guest communication, such as sending booking confirmations, check-in instructions, and post-stay follow-ups,…