A metric used to measure customer loyalty and satisfaction, calculated by asking guests how likely they are to recommend the rental property to others.
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Describes the role of curating unique and memorable experiences for guests beyond the basic accommodation, such as local recommendations, activities, and partnerships.
A digital document or app providing guests with essential information about the property, local area, and house rules.
Strategically managing the check-in and check-out process of guests to ensure a seamless and efficient turnover between bookings.
The highest number of guests permitted to stay overnight in a short-term rental, often regulated by local ordinances and safety codes.