The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing concerns, and requesting feedback.
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The use of software to automate communication with guests, such as booking confirmations, check-in instructions, and post-stay reviews.
A security measure requiring multiple forms of verification to access accounts, enhancing security for hosts and guests.
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A cloud computing model where a third-party provider hosts and manages the underlying IT infrastructure (servers, storage, networking, etc.) for short-term rental…