The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing concerns, and requesting feedback.
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Complimentary wireless internet access provided to guests in a short-term rental property, considered an essential amenity for modern travelers.
Offering a balanced cancellation policy that provides flexibility for guests while protecting the host from last-minute cancellations and potential loss of income.
A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues,…
A niche form of tourism where travelers participate in volunteer projects or community initiatives during their stay, often seeking authentic experiences and…