The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing concerns, and requesting feedback.
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A predetermined amount deducted from a security deposit or rental income to cover the normal depreciation of property and furnishings due to…
Actively seeking and responding to guest feedback to identify areas for improvement and enhance the overall guest experience.
A software solution that allows hosts to manage listings, bookings, and calendars across multiple short-term rental platforms from a central dashboard.
Pre-written messages designed to streamline host communication with guests, covering common inquiries, booking confirmations, check-in instructions, house rules, and post-stay follow-ups.