The ongoing process of enhancing and personalizing the guest’s journey from pre-booking to post-stay with the goal of exceeding expectations and fostering positive reviews.
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A portable speaker that connects wirelessly to devices like smartphones and laptops using Bluetooth technology, often provided as an amenity in short-term…
A pricing strategy where rental rates fluctuate based on real-time market demand, seasonality, special events, and competitor pricing. Algorithms analyze data to…
The preferred methods and frequency of communication that guests can select, allowing for personalized guest experiences.
Digital tools and platforms that streamline the guest onboarding process, such as automated messaging systems, digital welcome guides, and online check-in forms….