The ongoing process of enhancing and personalizing the guest’s journey from pre-booking to post-stay with the goal of exceeding expectations and fostering positive reviews.
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A guest-centric approach to short-term rental management that prioritizes personalized interactions, seamless communication, and memorable stays to foster positive reviews and repeat…
Using pre-written messages to streamline guest communication, often customized for specific inquiries or situations, enhancing efficiency in guest relations.
Data points used by hosts and property managers to track the success of their short-term rental business.
A personalized digital or physical guide provided by short-term rental hosts, containing property information, local recommendations, and helpful tips for guests.