A personalized digital or physical guide provided by short-term rental hosts, containing property information, local recommendations, and helpful tips for guests.
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A sum of money collected by a host from a guest before their stay to cover potential damages to the property.
A group of similar short-term rental properties in the same market that are considered direct competitors, used for benchmarking and pricing strategies.
The process of gathering reviews, ratings, and comments from guests after their stay to improve future guest experiences.
A documented procedure outlining how guest complaints, issues, or emergencies are handled and escalated within a short-term rental business.