Using pre-written messages to streamline guest communication, often customized for specific inquiries or situations, enhancing efficiency in guest relations.
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A collection of essential supplies kept on hand by hosts to address unexpected issues or emergencies that may arise during a guest’s…
Anmeldelser fra tidligere gjester som gir nyttig informasjon og tilbakemeldinger om utleieboligen og verten.
The percentage of listing views that result in potential guests sending an inquiry message to the host. A key performance indicator (KPI)…
Data that guests willingly and proactively share with a host or property manager, such as preferences, special requests, or feedback, allowing for…