The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
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The use of technology to automate and control aspects of a short-term rental, such as lighting, temperature, and security, enhancing guest convenience…
A feature on Airbnb and VRBO that allows potential guests to contact hosts with questions before booking.
A secure and convenient access solution for rental properties using smart locks, keypads, or mobile apps, eliminating the need for physical keys…
Accommodating guest requests for check-in or check-out times outside the standard schedule, often requiring flexibility and communication from the host.