A comprehensive document or digital resource provided to guests upon booking or arrival, containing essential information about the short-term rental, local area, house rules, and contact details.
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Tailoring the guest experience to individual preferences, such as providing personalized recommendations or welcome gifts, can create a memorable stay.
An instant messaging platform within Facebook, often used by short-term rental hosts to communicate with potential and existing guests in real-time.
Strategies and tools for monitoring, responding to, and leveraging guest reviews to improve the rental experience and reputation.
The percentage of time a short-term rental property is occupied by paying guests over the course of a year.