The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
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The shortest duration for which a host is willing to accept a booking for their short-term rental property.
Systematically collecting, analyzing, and responding to guest reviews and feedback to improve services, address concerns, and enhance reputation.
A sleeping accommodation in a shared room, typically in a hostel-style setting, often offered at a lower price point in short-term rentals.
Targeted marketing campaigns and promotions designed to attract guests during periods of lower demand.