Claims made by guests alleging injury or damages due to the host’s failure to adequately maintain the property, highlighting the importance of regular upkeep and prompt repairs.
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A short-term rental property that is managed directly by the owner, handling all aspects from listing creation to guest communication and cleaning.
The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
A formal request submitted by guests or property managers to address repairs, upkeep, or maintenance issues within the rental property.
Services provided by Bureau Veritas to help hospitality businesses minimize their environmental impact through sustainable practices and compliance with environmental regulations.