A metric used to measure the percentage of recurring revenue retained from existing customers over a specific period, excluding new customer revenue. In the short-term rental industry, NDR helps hosts and property managers understand their ability to retain guests and generate repeat bookings.
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Estimating future rental income based on historical data, market trends, and anticipated occupancy rates to inform financial planning and investment decisions.
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Prioritizing the guest experience in all aspects of property management, from communication and maintenance to problem-solving and feedback.
The practice of providing clear and accurate information to potential guests about the total cost of their stay, including cleaning fees, taxes,…