A metric used to measure the percentage of recurring revenue retained from existing customers over a specific period, excluding new customer revenue. In the short-term rental industry, NDR helps hosts and property managers understand their ability to retain guests and generate repeat bookings.
Establishing clear service standards for guest communication, cleanliness, and problem resolution helps maintain consistency and professionalism.
Prompt and effective communication with guests is crucial for a positive rental experience. This includes responding to inquiries, providing check-in instructions, and…
Highlighting amenities and features that cater to families with children, such as cribs, high chairs, and child-proofing measures.
The process of identifying, diagnosing, and resolving problems or issues that may arise during the operation of a vacation rental, such as…
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