A building or complex containing multiple individual units that are rented out as short-term rentals.
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The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
A type of digital advertising that targets potential guests based on their interest in specific properties or destinations, often used on platforms…
Evaluations and feedback provided by guests after their stay, publicly viewable on platforms like Airbnb and VRBO. Reviews heavily influence booking decisions…
The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming…