The interaction and information exchange between hosts and guests before, during, and after a short-term rental booking.
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The practice of monitoring, responding to, and managing guest reviews on Airbnb and VRBO to maintain a positive online reputation.
Local tips, restaurant suggestions, activity recommendations, and other helpful information provided by the host to enhance guests’ experiences.
Third-party services that provide identity verification and background checks on potential guests to help hosts make informed booking decisions.
Overseeing all aspects of a vacation rental property from a distance, often using technology and local contractors.