The use of automated messaging tools and systems to streamline and personalize communication with guests, from booking inquiries to post-stay follow-ups.
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The ability for hosts or guests to modify the start and end dates of a confirmed reservation, subject to availability and potential…
The tone, clarity, and effectiveness of a host’s communication with guests, fostering positive interactions and addressing inquiries professionally and promptly.
Targeted cleaning between guest stays that focuses on specific areas of the property requiring immediate attention, such as spills, stains, or high-traffic…
Basic necessities and amenities provided by the host to ensure a comfortable and convenient stay for guests.