The use of automated messaging tools and systems to streamline and personalize communication with guests, from booking inquiries to post-stay follow-ups.
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The ability to tailor pricing quotes based on factors like length of stay, seasonality, special events, or guest-specific requests.
An automated message sent to guests upon successful booking confirmation, including details about the reservation, payment, house rules, and check-in instructions.
A design approach that prioritizes the needs, behaviors, and preferences of end-users (guests) throughout the entire short-term rental experience, from browsing listings…
Cleaning protocols that prioritize the health and safety of both guests and cleaning staff, using eco-friendly products and fair labor practices.