The use of automated messaging tools and systems to streamline and personalize communication with guests, from booking inquiries to post-stay follow-ups.
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Steps taken by booking platforms like Airbnb and VRBO to confirm the identity of guests through government-issued ID, profile verification, and background…
A keyless entry system that allows guests to access a short-term rental property using a unique code, typically provided before their arrival.
The rate at which the Euro (EUR) exchanges for another currency, important for hosts and guests dealing with international transactions on platforms…
The accepted forms of payment for booking and security deposits, typically processed securely through the platform.