The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
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Monitoring, responding to, and managing guest reviews across various platforms to maintain a positive online reputation and attract future bookings.
A type of crane that can be useful for moving heavy furniture or appliances during renovations or staging of a rental property.
A pricing strategy where hosts set their rates just below a significant price point to attract budget-conscious travelers.
The process of sourcing, procuring, and managing the goods and services required to operate a short-term rental business, including furniture, linens, cleaning…