The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
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The evolving preferences and behaviors of different generations when it comes to travel. Understanding generational travel trends helps short-term rental hosts cater…
The process of directly collecting data from guests about their preferences, interests, and travel styles, allowing hosts to personalize guest experiences and…
A metaphorical term representing the intangible aspects of a short-term rental experience, such as the overall ambiance, host communication, and guest satisfaction.
The process of vetting potential guests to minimize risks associated with property damage, noise complaints, or other issues.