The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
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An individual piece of information collected and analyzed in the context of short-term rental management, such as occupancy rates, average daily rates,…
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The process of strategically furnishing and marketing different rooms or units in a property to appeal to various guest segments and maximize…
A specialized business that handles various aspects of short-term rental management on behalf of property owners, including marketing, bookings, guest communication, cleaning,…