The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
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Techniques used by hosts to alleviate common concerns and anxieties potential guests may have about booking a short-term rental, such as safety,…
The ongoing interaction with guests from pre-booking inquiry to post-stay follow-up, ensuring a positive guest experience.
A short-term rental property located within a city or metropolitan area, often characterized by its proximity to urban amenities, attractions, and public…
The concept that small changes, such as a positive review or improved listing description, can have a significant impact on the success…