A metaphorical term representing the intangible aspects of a short-term rental experience, such as the overall ambiance, host communication, and guest satisfaction.
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The process of handling reservations, including inquiries, confirmations, cancellations, and guest communication.
A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.
An online marketplace connecting short-term rental hosts with potential guests, such as Airbnb, VRBO, Booking.com, or Expedia.
A metric on booking platforms that measures how quickly and consistently hosts respond to guest inquiries.