The use of software or platform features to send pre-written or triggered messages to guests, streamlining communication and improving response times.
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Refers to the business model of short-term rental management companies providing services directly to property owners, acting as intermediaries.
The percentage of time a rental property is booked over a specific period, indicating its popularity and revenue potential.
The sum of all interactions and perceptions guests have with a host and their property, from the initial booking process to the…
Traditional cable TV services offering a selection of channels, often included as an amenity in short-term rentals to provide entertainment options for…