The use of software or platform features to send pre-written or triggered messages to guests, streamlining communication and improving response times.
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Enabling guests to submit maintenance requests by scanning a QR code linked to a dedicated communication channel or platform.
Exhaustion experienced from excessive video conferencing, relevant for hosts conducting virtual tours or remote guest interactions.
A booking option offered to guests at a lower price, but with a strict cancellation policy that forfeits the entire payment if…
The management of a household or family’s resources, often used interchangeably with economics but with a focus on domestic and personal aspects.