Software and platforms designed to capture, analyze, and manage customer feedback from various sources like reviews, surveys, and social media, helping short-term rental businesses understand and address guest needs.
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Glossary Term: Review Management
13 posts
The process of monitoring, responding to, and managing guest reviews on short-term rental platforms to maintain a positive reputation and attract future bookings.
The proactive approach of monitoring and managing all aspects of the guest experience, from pre-booking to post-stay, to ensure satisfaction and positive reviews.
Refers to unethical practices aimed at artificially inflating a listing’s ratings or suppressing negative reviews on short-term rental platforms.
An “Ojalá Review Response” is a thoughtful and personalized response to a positive guest review, expressing gratitude for their kind words and highlighting the aspects of their stay that contributed to their positive experience. It aims to amplify the Ojalá Effect and encourage future bookings.
Feedback and ratings provided by guests after their stay, influencing the property’s reputation and visibility on platforms like Airbnb and VRBO.
A software solution that centralizes communication with guests, allowing property managers to send automated messages, answer inquiries, and manage reviews.
The practice of monitoring, responding to, and managing guest reviews on Airbnb and VRBO to maintain a positive online reputation.
Strategies to build and maintain a positive online reputation as a short-term rental host, focusing on excellent guest experiences and positive reviews.
Actively monitoring and responding to guest reviews, resolving issues promptly, and building a strong online reputation to attract future bookings.
Positive feedback and ratings from previous guests on short-term rental platforms, contributing to a property’s overall rating and influencing future booking decisions.
Encouraging and responding to guest reviews thoughtfully, addressing both positive and negative feedback to improve future guest experiences and build a strong online reputation.