Strategies and tools used to manage interactions with guests, from initial inquiry to post-stay follow-up, aiming to build loyalty and positive relationships.
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Glossary Term: Repeat Bookings
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Building a mutually beneficial relationship with guests through clear communication, exceptional service, and personalized experiences, leading to positive reviews and repeat bookings.
Building strong relationships with guests by proactively anticipating and fulfilling their requests, leading to increased loyalty and positive reviews.
Going above and beyond standard hospitality practices to create a memorable and positive stay for short-term rental guests, fostering positive reviews and repeat bookings.
Strategies and efforts to create memorable and engaging experiences for guests during their stay, fostering positive reviews and repeat bookings.
Rewarding repeat guests with exclusive benefits, discounts, or special offers to foster loyalty and encourage future bookings.
A metric used to measure the percentage of recurring revenue retained from existing customers over a specific period, excluding new customer revenue. In the short-term rental industry, NDR helps hosts and property managers understand their ability to retain guests and generate repeat bookings.
A term for a host known for providing a consistently high-quality guest experience across all areas of their short-term rental operation.
Connecting a short-term rental business with loyalty programs or rewards systems to incentivize repeat bookings and attract new guests.
Strategies and tools used to build and manage positive relationships with guests, fostering loyalty and repeat bookings.
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.
Strategies and initiatives implemented by short-term rental hosts or property managers to encourage repeat bookings and foster loyalty among satisfied guests.