The overall experience of a guest staying at a vacation rental property, encompassing all aspects of their stay from pre-arrival to post-departure.
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Glossary Term: Pre-Arrival
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An automated email sent to guests at a specific time or trigger point during their booking journey, such as a pre-arrival message with check-in instructions or a post-stay review request.
The ability for hosts to schedule automated messages to guests at specific times, such as check-in instructions, local recommendations, or checkout reminders.
Proactive communication initiated by a host or property manager to guests, such as pre-arrival instructions, local recommendations, and follow-up messages.