Personalized and timely communication between hosts and guests, fostering positive relationships and addressing inquiries.
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Glossary Term: Messaging
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A record of all interactions between hosts and guests, including messages, inquiries, and special requests, facilitating effective communication and issue resolution.
The various platforms or methods used to communicate with guests, including email, SMS, messaging apps, and phone calls.
The use of software to automate communication with guests, such as sending booking confirmations, check-in instructions, and responding to frequently asked questions.
The use of software to automate communication with guests, such as booking confirmations, check-in instructions, and post-stay reviews.
Platforms or tools that allow hosts to schedule and automate guest communications, such as booking confirmations, check-in instructions, and post-stay messages.
A communication method where messages are not exchanged in real-time, allowing hosts and guests to respond at their convenience. Examples include emails, text messages, and messaging apps.
A method of communicating with guests where messages are not exchanged in real-time. This allows hosts and guests to respond at their convenience, utilizing tools like email or messaging platforms.