A communication method where messages are not exchanged in real-time, allowing hosts and guests to respond at their convenience. Examples include emails, text messages, and messaging apps.
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Features within the Airbnb and VRBO platforms that facilitate communication between hosts and guests before, during, and after a booking.
Disagreements or conflicts that may arise between hosts, guests, or utility providers regarding the accuracy or responsibility for utility charges.
A message sent to guests after their departure, politely asking them to share their feedback and leave a review about their stay.
A desirable metric for short-term rental hosts, indicating a high percentage of booked nights over a given period.