Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email platforms.
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Glossary Term: Inquiry Management
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The responsiveness and accessibility of a host in addressing guest inquiries, requests, and issues promptly. This can be achieved through various communication channels, ensuring guests feel supported throughout their stay.
Communicating with guests directly through the messaging systems provided by platforms like Airbnb and VRBO to answer questions and manage bookings.
The tools and strategies used to interact with guests before, during, and after their stay, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
The process of handling guest inquiries, booking requests, and other communications received through various platforms like Airbnb and VRBO.
The exchange of information and interactions between hosts and guests before, during, and after a short-term rental stay.
An abbreviation for ‘Guest Communication System’. While not a standard term, it represents the importance of efficient communication tools for managing inquiries, bookings, and guest requests on platforms like Airbnb and VRBO.
A record of all interactions between hosts and guests, including messages, inquiries, and special requests, facilitating effective communication and issue resolution.