A badge displayed on Airbnb profiles indicating that a host consistently responds to inquiries within a short timeframe, typically within an hour.
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Glossary Term: Host Communication
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Communication between hosts and guests on short-term rental platforms, typically through the platform’s messaging system.
The concept of ensuring smooth and effortless communication between hosts, guests, and any relevant third-party services throughout the entire short-term rental process. This often involves using technology like automated messaging, integrated platforms, and multi-lingual support.
The initial perception a guest forms upon arriving at a rental property, influenced by factors like cleanliness, ambiance, and host communication. Positive first impressions are crucial for guest satisfaction and positive reviews.
Detailed reviews and ratings provided by guests on platforms like Airbnb and VRBO, assessing the quality of the rental, host communication, and overall experience.
Feedback provided by guests directly to hosts, often through private messages or reviews on platforms like Airbnb and VRBO. This type of feedback is valuable for hosts to understand guest experiences and improve their listings.
An official notification sent to the guest and host confirming the reservation details, including dates, rates, and house rules.
A communication method where messages are not exchanged in real-time, allowing hosts and guests to respond at their convenience. Examples include emails, text messages, and messaging apps.
A metaphorical term representing the intangible aspects of a short-term rental experience, such as the overall ambiance, host communication, and guest satisfaction.