A thoughtful gesture provided to guests upon arrival, such as a bottle of wine, local snacks, or a personalized note.
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Glossary Term: Hospitality
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A thoughtful gesture of providing guests with a basket of complimentary items upon arrival, such as snacks, beverages, or local products.
Items provided by hosts to welcome guests and enhance their stay, such as snacks, toiletries, or local guides.
A recognition awarded by Airbnb to hosts who consistently meet specific performance standards, indicating exceptional hospitality and guest satisfaction.
Describes a host’s willingness to go above and beyond to accommodate guest requests and ensure a positive rental experience. This can include providing early check-in, offering local recommendations, or resolving issues promptly.
The overall impression and satisfaction a guest has with their stay, influenced by factors like property condition, amenities, communication, and ease of booking.
The intentional crafting of every touchpoint in the guest journey, from pre-booking to checkout, to create a positive, memorable, and personalized stay.
The overall impression and satisfaction a guest has during their stay at a short-term rental. It encompasses all aspects of the stay, from pre-booking communication to check-out.
Exceeding guest expectations by providing exceptional service, personalized touches, and going above and beyond to create a memorable stay.
Going beyond basic amenities to provide thoughtful extras that enhance the guest experience, such as local snacks, board games, or personalized welcome notes.
Meaning ‘service sector’ in Swedish, this term highlights that short-term rental management and hosting fall under the service industry. Success in this sector depends heavily on providing excellent customer service and exceeding guest expectations.
Meaning ‘sale of services’ in Swedish, this term emphasizes that short-term rental businesses are primarily selling an experience and accommodation service, not just a physical space.