Meaning ‘service sector’ in Swedish, this term highlights that short-term rental management and hosting fall under the service industry. Success in this sector depends heavily on providing excellent customer service and exceeding guest expectations.
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The maximum number of guests allowed to stay at a short-term rental property, as determined by local regulations and the property’s features.
Maintaining consistent and proactive communication with guests throughout the year, from pre-booking inquiries to post-stay follow-ups, to foster positive relationships.
A semi-fictional representation of a host’s perfect guest, outlining their demographics, interests, travel habits, and desired experience. Used to tailor marketing and…
A digital or physical resource providing guests with all necessary information about the property and their stay, including check-in/out instructions, house rules,…