Describes a host’s willingness to go above and beyond to accommodate guest requests and ensure a positive rental experience. This can include providing early check-in, offering local recommendations, or resolving issues promptly.
You may also like
The practice of viewing the world from a European perspective, which hosts should be mindful of to ensure their listings and communication…
A metric on booking platforms that measures how quickly and consistently hosts respond to guest inquiries.
A digital document or app providing guests with essential information about the property, local area, and house rules.
Training programs provided by Bureau Veritas to educate hospitality professionals on best practices, industry standards, and compliance requirements.