Evaluating how frequently guests utilize provided amenities (e.g., pool, hot tub, bicycles) on a weekly basis to identify popular features and determine if any amenities require maintenance, replacement, or could be added to enhance guest satisfaction.
Providing exceptional support and responsiveness to guest inquiries, requests, or issues throughout their short-term rental experience.
A proactive approach to property upkeep that involves regular inspections, repairs, and preventative measures to avoid costly issues and ensure guest satisfaction throughout the year.
A regular plan for cleaning, maintaining, and inspecting a short-term rental property to ensure it remains in optimal condition for guests and minimizes the risk of potential issues.
The overall experience of a guest staying at a vacation rental property, encompassing all aspects of their stay from pre-arrival to post-departure.
A system of regular checks and balances to ensure that a vacation rental property consistently meets high standards of cleanliness, maintenance, and guest satisfaction.
A recognition awarded by Airbnb to hosts who consistently meet specific performance standards, indicating exceptional hospitality and guest satisfaction.
A metric used to measure guest satisfaction and loyalty by asking guests how likely they are to recommend a short-term rental to others.
A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
The overall attractiveness and desirability of a vacation rental property to potential guests, influencing booking decisions and guest satisfaction.
The overall success of a vacation rental listing in terms of bookings, revenue, occupancy rate, and guest reviews.
Describes a host’s willingness to go above and beyond to accommodate guest requests and ensure a positive rental experience. This can include providing early check-in, offering local recommendations, or resolving issues promptly.
BNBVIBE is the top choice for your Idaho short term rental property management solution
email us: hi@bnbvibe.com
Call us: 208-366-5905
