Communication exchanged between hosts and guests through spoken words, either in person or remotely, which can be important for building rapport and addressing concerns.
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Glossary Term: Guest Relations
23 posts
The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
Communicating with potential and existing guests in a way that acknowledges and addresses the specific concerns and preferences of the defined target market.
A clear and concise outline of the terms and conditions under which a host can cancel a booking, and the consequences for both parties. A fair and transparent cancellation policy builds trust with guests and protects both hosts and guests from unforeseen circumstances.
The tone, clarity, and effectiveness of a host’s communication with guests, fostering positive interactions and addressing inquiries professionally and promptly.
Tailoring the guest experience to individual preferences and needs, such as providing local recommendations or offering customized amenities.
A neutral third party who may be called upon to mediate disputes between short-term rental hosts, guests, and platforms like Airbnb or VRBO.
The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing concerns, and requesting feedback.
A term for a host who effectively manages multiple responsibilities, including guest communication, cleaning, maintenance, and marketing.
The interaction and information exchange between hosts and guests before, during, and after a short-term rental booking.
Clear, concise, and timely communication between hosts and guests throughout the booking and stay process.
Warm, welcoming, and informative communication that makes guests feel valued and enhances their overall experience.