Meaning ‘sale of services’ in Swedish, this term emphasizes that short-term rental businesses are primarily selling an experience and accommodation service, not just a physical space.
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Glossary Term: Guest Experience
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Short-term rentals designed around a specific theme or interest, like a movie-themed apartment or a nature-inspired cabin, to enhance guest experience and attract niche markets.
Going beyond basic amenities to provide thoughtful extras that enhance the guest experience, such as local snacks, board games, or personalized welcome notes.
Interior design that follows a specific theme throughout the rental property, creating a cohesive and memorable experience for guests.
A tool that helps hosts and guests manage communication and check-in/check-out times across different time zones.
Swedish word for ‘services’. Refers to the various amenities and add-ons hosts can offer guests, such as airport transportation, grocery delivery, or guided tours. Providing excellent ‘tjänster’ can enhance guest satisfaction and lead to positive reviews.
Swedish phrase meaning “Room Service” in English. Refers to the provision of food, beverages, and other amenities directly to guests’ rooms in short-term rentals. Can be a differentiating factor for hosts aiming to provide a luxurious experience.
The arrangement of tableware, including plates, cutlery, glassware, and napkins, on a dining table for a meal. A well-executed table setting can enhance the guest experience in a short-term rental.
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email platforms.
The art of curating memorable and positive experiences for short-term rental guests, encompassing personalized touches, local recommendations, and exceptional service.
Providing a well-curated selection of amenities that cater to the needs and preferences of the target guest demographic, enhancing their stay and justifying competitive pricing.