Interior design that follows a specific theme throughout the rental property, creating a cohesive and memorable experience for guests.
Menu
Glossary Term: Guest Experience
485 posts
A tool that helps hosts and guests manage communication and check-in/check-out times across different time zones.
Swedish word for ‘services’. Refers to the various amenities and add-ons hosts can offer guests, such as airport transportation, grocery delivery, or guided tours. Providing excellent ‘tjänster’ can enhance guest satisfaction and lead to positive reviews.
Swedish phrase meaning “Room Service” in English. Refers to the provision of food, beverages, and other amenities directly to guests’ rooms in short-term rentals. Can be a differentiating factor for hosts aiming to provide a luxurious experience.
A Swedish term that translates to ‘range of services.’ It refers to the variety of services offered to guests in the short-term rental industry, encompassing amenities, experiences, and additional support.
Meaning ‘service sector’ in Swedish, this term highlights that short-term rental management and hosting fall under the service industry. Success in this sector depends heavily on providing excellent customer service and exceeding guest expectations.
Meaning ‘sale of services’ in Swedish, this term emphasizes that short-term rental businesses are primarily selling an experience and accommodation service, not just a physical space.
The arrangement of tableware, including plates, cutlery, glassware, and napkins, on a dining table for a meal. A well-executed table setting can enhance the guest experience in a short-term rental.
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email platforms.
The art of curating memorable and positive experiences for short-term rental guests, encompassing personalized touches, local recommendations, and exceptional service.
A thoughtful assortment of high-quality or locally sourced gifts and treats provided to guests upon arrival at a short-term rental.