Effective and responsive communication with guests throughout their short-term rental experience, from pre-booking inquiries to post-stay feedback.
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Glossary Term: Guest Experience
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Creating a memorable and positive experience for short-term rental guests by focusing on details like property design, amenities, and personalized touches.
Personalized and detailed messaging to guests, often in the form of welcome letters or pre-arrival emails, providing essential information and enhancing their experience.
A state of extreme happiness and satisfaction experienced by guests during their stay at a short-term rental, often resulting from exceeding expectations and providing exceptional service.
The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
Creating a welcoming and memorable experience for guests by adding personal touches, anticipating their needs, and exceeding expectations to foster a positive emotional connection.
Providing guests with information and recommendations about local attractions, events, restaurants, and experiences that immerse them in the surrounding culture.
Updating the step-by-step guide provided to guests on how to access the short-term rental property upon arrival, including key codes, lockbox information, or instructions for meeting a property manager.
Updating the list of suggested restaurants, attractions, or activities provided to guests to ensure accuracy, relevance, and enhance their overall travel experience.
An unexpected or unsettling experience that a guest or host may have during a short-term rental stay, often related to the property’s history or perceived paranormal activity.
Additional amenities that go beyond the basic necessities, such as hot tubs, swimming pools, game rooms, or bicycles, offered to enhance guest experience and justify higher rental rates.
Timely and clear communication between hosts and guests throughout the booking process, including inquiries, booking confirmations, pre-stay instructions, and post-stay follow-up, to ensure a smooth and enjoyable experience.