Different communication channels used in short-term rental management, including in-app messaging, email, SMS, and phone calls.
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Glossary Term: Guest Communication
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Relating to short-term rentals, UX encompasses all aspects of the guest’s interaction with the property listing, booking process, stay, and post-stay communication, aiming for a positive and seamless experience.
Being open and upfront with guests about expected utility consumption and any associated costs or guidelines for their stay.
Disagreements or conflicts that may arise between hosts, guests, or utility providers regarding the accuracy or responsibility for utility charges.
Temporary disruptions in utility services (e.g., power outages, water shut-offs) that can impact guest comfort and require prompt attention.
Automated messages sent to guests at specific points in their journey, such as booking confirmation or check-out instructions.
The exchange of information and interactions between hosts and guests throughout the entire short-term rental process.
A communication tool integrated within a platform like Airbnb or VRBO, or a third-party service, allowing hosts to communicate with guests before, during, and after their stay.
The practice of outsourcing some or all aspects of short-term rental management to a specialized company, handling tasks like guest communication, cleaning, and maintenance.
Pre-written messages used by hosts to efficiently respond to common guest inquiries or situations, while maintaining a personalized and professional tone.
The process of providing potential guests with a personalized price quote for their desired stay dates and then facilitating the booking based on that quote.
Strategies and tools used to manage interactions with guests, from initial inquiry to post-stay follow-up, aiming to build loyalty and positive relationships.