The process of organizing and tracking potential guests as they move through the stages of booking a short-term rental, from inquiry to reservation.
Menu
Glossary Term: Guest Communication
356 posts
Communicating with guests directly through the messaging systems provided by platforms like Airbnb and VRBO to answer questions and manage bookings.
A style of short-term rental management that emphasizes direct communication and transparency with guests, inspired by the open-air assembly space of ancient Athens.
The use of software and technology to automate tasks and communication with guests after they book a short-term rental, such as sending booking confirmations, providing check-in instructions, and requesting reviews.
Software designed to automate and streamline various aspects of short-term rental management, including bookings, communication, and finances.
Software used to manage and analyze customer interactions and data throughout the guest lifecycle, from inquiry to post-stay follow-up.
A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.
A digital or physical guide provided to guests upon arrival, offering essential information about the property, local recommendations, and house rules.
Strategically managing the check-in and check-out process of guests to ensure a seamless and efficient turnover between bookings.
The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.
A comprehensive guide provided to guests staying at a short-term rental, containing information about the property, appliances, amenities, house rules, local recommendations, and emergency contact details.