Communicating with guests directly through the messaging systems provided by platforms like Airbnb and VRBO to answer questions and manage bookings.
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Glossary Term: Guest Communication
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A style of short-term rental management that emphasizes direct communication and transparency with guests, inspired by the open-air assembly space of ancient Athens.
The use of software and technology to automate tasks and communication with guests after they book a short-term rental, such as sending booking confirmations, providing check-in instructions, and requesting reviews.
Software designed to automate and streamline various aspects of short-term rental management, including bookings, communication, and finances.
Real-time alerts sent to mobile devices, often used by Airbnb and VRBO to notify hosts of booking requests, guest inquiries, and other important updates.
Software used to manage and analyze customer interactions and data throughout the guest lifecycle, from inquiry to post-stay follow-up.
A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.
A digital or physical guide provided to guests upon arrival, offering essential information about the property, local recommendations, and house rules.
Strategically managing the check-in and check-out process of guests to ensure a seamless and efficient turnover between bookings.
The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
The practice of sending customized messages or alerts to guests at various stages of their booking journey, from pre-arrival instructions to post-stay feedback requests, to enhance their experience and encourage repeat bookings.
The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for future bookings. This differs from reactive communication, which responds to guest inquiries.