Platforms and software that facilitate communication between hosts and guests, such as messaging apps, email automation, and multilingual support.
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Glossary Term: Email
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Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.
Communication with guests before, during, and after their stay through various platforms, such as Airbnb messaging, SMS, or email.
Utilizing various communication channels like messaging apps, email, and SMS to provide a seamless and integrated guest experience throughout their stay.
The use of various communication channels, such as in-app messaging, email, and SMS, to interact with guests before, during, and after their stay. Effective messaging ensures smooth check-ins, addresses guest inquiries, and fosters positive relationships.
The exchange of information and interaction between hosts or property managers and guests throughout the booking and stay process.
A communication system that integrates various messaging channels, such as email, SMS, and in-app messaging, allowing hosts to manage all guest communication from a single platform.
The preferred methods and frequency of communication that guests opt for when interacting with hosts, ranging from messaging platforms to email or phone calls.
Utilizing various communication channels, such as messaging apps, email, and phone calls, to provide timely and personalized responses to guest inquiries and needs.
The various platforms or methods used to communicate with guests, including email, SMS, messaging apps, and phone calls.
A communication method where messages are not exchanged in real-time, allowing hosts and guests to respond at their convenience. Examples include emails, text messages, and messaging apps.