The use of various communication channels, such as in-app messaging, email, and SMS, to interact with guests before, during, and after their stay. Effective messaging ensures smooth check-ins, addresses guest inquiries, and fosters positive relationships.
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A refundable amount held by the host to cover potential damages to the property during a guest’s stay.
A metric used to track the frequency of bookings and guest turnover in a short-term rental property. A high pulse rate can…
The estimated time provided by the guest for their arrival at the property, allowing hosts to prepare for check-in and ensure a…
A contract outlining the terms and conditions of a short-term rental stay, agreed upon by both the property owner/manager and the guest,…